How To Manage Orders With Custom Packaging Options In Magento 2

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Online shopping has been on the rise since the onset of the COVID-19 pandemic. As more businesses move to ecommerce platforms, it is essential to provide customers with a seamless shopping experience, from ordering to delivery. One way to personalize this experience is by offering custom packaging options. Magento 2 is a great platform that allows ecommerce businesses to create and manage custom packaging options.

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Understanding Custom Packaging Options

Custom packaging options allow customers to choose from different packaging options when placing an order. This could be a gift wrapping option or a branded box. With custom packaging options, customers can add a personalized touch to their order, making it more special. From a business perspective, it creates a unique selling proposition that differentiates your business from competitors.

How to Create Custom Packaging Options in Magento 2

To create custom packaging options, you first need to log into your Magento 2 admin panel. Here are the steps to follow:

  1. Navigate to Stores > Products > Packaging

  2. Click on Add New Option to create a new packaging option.

  3. Fill in the necessary details such as a name, description, and price.

  4. Select the packaging type, whether it’s a gift wrap, branded box, or custom box.

  5. Set the shipping option for the packaging option. You can either set a fixed price or calculate it based on weight or order value.

  6. Save the new packaging option.

Once you have created the packaging options, they will be visible on the product page, and customers can choose the option they want when placing an order.

How to Manage Custom Packaging Orders in Magento 2

Managing custom packaging orders in Magento 2 is easy. Here are the steps to follow:

  1. Navigate to the admin panel and click on Sales > Orders.

  2. Select the order you want to manage.

  3. Scroll down to the Order Totals section and look for the Packaging row.

  4. Here you will see the packaging option that the customer chose for their order.

  5. You can edit this option if necessary or remove it entirely.

  6. Save the changes and notify the customer of any updates.


Custom packaging options are a great way to add a personal touch and set yourself apart from your competition. Magento 2 makes it easy to create and manage custom packaging options, and by following the steps outlined above, you can take your ecommerce business to the next level. Remember to keep your customers’ preferences in mind when creating packaging options, and always communicate any updates to orders promptly. By doing this, you will create a memorable customer experience that can lead to repeat business.

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