How To Manage Abandoned Carts For Customers In Magento 2

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Abandoned carts are a common problem for online retailers. Despite all the efforts to make the shopping experience seamless, it is inevitable that some customers will leave items in their carts without completing the purchase. This can be frustrating, as it represents lost sales and missed opportunities to build customer relationships. However, there are ways to address this issue in Magento 2. In this article, we will explore some of the strategies that merchants can use to manage abandoned carts and encourage customers to complete their purchase.

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Understanding Abandoned Carts

Before we dive into the solutions, let’s first define what we mean by abandoned carts. Essentially, an abandoned cart is a situation where a customer has added one or more items to their cart but has not completed the checkout process. This can happen for a variety of reasons, including distraction, indecision, or technical issues. Regardless of the cause, it represents a missed opportunity for the retailer to convert a potential sale.

The Impact Of Abandoned Carts

Why should merchants care about abandoned carts? The main reason is that they represent lost revenue. Every cart that is abandoned is a potential sale that did not come to fruition. This can add up quickly, especially for retailers with high cart abandonment rates. According to the Baymard Institute, the average cart abandonment rate across all industries is around 70%. This means that for every 100 visitors to an e-commerce site, around 70 of them will leave without completing their purchase.

Strategies For Managing Abandoned Carts

Now that we understand the impact of abandoned carts, let’s explore some strategies to manage them.

1. Send Reminders

One of the simplest ways to manage abandoned carts is to send reminders to customers who have left items in their cart without completing the purchase. This can be done via email, SMS, or push notification. The message should be friendly and informative, reminding the customer of the items in their cart and encouraging them to complete the checkout process. Additionally, merchants can include incentives such as discounts or free shipping to sweeten the deal.

2. Optimize Checkout Process

Another way to reduce cart abandonment is to optimize the checkout process. This means making it as easy and seamless as possible for customers to complete their purchase. This can be accomplished by removing unnecessary fields, streamlining the payment process, and providing clear instructions and feedback throughout the process. Additionally, merchants can offer a guest checkout option to reduce friction for first-time customers.

3. Monitor Cart Abandonment

To effectively manage abandoned carts, merchants need to first understand the extent of the problem. This can be done by monitoring the cart abandonment rate and identifying trends and patterns. For example, merchants may find that certain products or categories have higher abandonment rates than others, or that certain times of day or days of the week see more abandoned carts. Armed with this information, merchants can develop targeted strategies to address the underlying causes.

4. Provide Personalized Recommendations

Another way to keep customers engaged and reduce cart abandonment is to provide personalized product recommendations based on their browsing and purchasing history. This can be done via email or on-site, using tools such as Magento’s recommendation engine. By showing customers products that are tailored to their interests and preferences, merchants can increase the chances of completing a sale.

5. Retargeting

Retargeting is another effective strategy for managing abandoned carts. This involves showing ads to customers who have abandoned their cart, reminding them of the items they left behind and encouraging them to complete the purchase. Retargeting can be done using Google Ads, Facebook Ads, or other advertising platforms, and can be customized based on the customer’s behavior and preferences.


Abandoned carts are a frustrating reality for online retailers, but they are not a lost cause. By implementing the strategies outlined in this article, merchants can effectively manage abandoned carts and increase their conversion rates. Whether by sending reminders, optimizing the checkout process, monitoring cart abandonment, providing personalized recommendations, or retargeting, there are many ways to engage with customers and encourage them to complete their purchase. With a little effort and creativity, merchants can turn abandoned carts into successful sales.

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