Managing product reviews is important for any ecommerce store, as it can influence potential customers’ decision-making process. Magento 2 offers a variety of tools to manage product reviews effectively. In this article, we will explore the steps to manage product reviews in Magento 2.
Table of Contents
Configuring Product Reviews in Magento 2
Before you can manage product reviews, you must first configure them in Magento 2. The following are the steps involved.
- Log in to your Magento 2 backend.
- Go to Stores > Configuration > Catalog > Catalog > Product Reviews.
- Under General Settings, configure the following settings:
- Enable Product Reviews
- Allow Guests to Write Reviews
- Only Allow Customers to Write Reviews After Purchasing the Product
- Require Admin Approval Before Displaying Reviews
- Allow Customers to Edit Their Reviews
- Under Rating Settings, configure the following settings:
- Enable Ratings
- Maximum Value for Rating
- Allows Customers to Add Ratings Without a Review
- Save Configuration.
Managing Product Reviews in Magento 2
Once you have configured product reviews, you can start managing them. The following are the steps involved.
1. Viewing Product Reviews in Magento 2
You can view all the product reviews in Magento 2 by following these steps:
- Log in to your Magento 2 backend.
- Go to Marketing > User Content > Reviews.
- You will see a list of all the product reviews. You can sort the reviews by date, rating, or status.
- Click on any review to view the details.
2. Approving or Rejecting Product Reviews
If you require admin approval before displaying reviews, you will need to approve or reject them.
- Log in to your Magento 2 backend.
- Go to Marketing > User Content > Reviews.
- Find the review you wish to approve or reject and click on it to view the details.
- Click on the Edit button.
- Under Review Details, change the status to Approved or Rejected.
- If you reject a review, you can add a reason for the rejection.
- Save the changes.
3. Editing Product Reviews
If you allow customers to edit their reviews, you can edit them as well.
- Log in to your Magento 2 backend.
- Go to Marketing > User Content > Reviews.
- Find the review you wish to edit and click on it to view the details.
- Click on the Edit button.
- You can edit the review and the rating and save the changes.
4. Deleting Product Reviews
You can delete product reviews if you wish.
- Log in to your Magento 2 backend.
- Go to Marketing > User Content > Reviews.
- Find the review you wish to delete and click on it to view the details.
- Click on the Delete button.
- Confirm the deletion.
5. Responding to Product Reviews
You can respond to product reviews to provide feedback or address concerns.
- Log in to your Magento 2 backend.
- Go to Marketing > User Content > Reviews.
- Find the review you wish to respond to and click on it to view the details.
- Click on the Respond button.
- Add your response and save the changes.
Conclusion
Managing product reviews in Magento 2 is essential to maintain a positive image and reputation for the business. Configuring product reviews and managing them can be done easily using the platform’s features. With this guide, you will be able to navigate through reviews in Magento 2 effectively, making it easy to manage the reviews that matter to your business.