Magento 2 Order Management: Multi-Store Order Workflow

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For e-commerce businesses, managing orders can be a complicated process, and it becomes even more complex when dealing with multiple stores. Magento 2 has introduced innovative features for multi-store order management that enable store owners to efficiently manage orders placed from their different stores. In this article, we will explore the workflow of multi-store order management in Magento 2.

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Setting Up Multi-Store Order Management

Before diving into the order management process, it is important to understand how multi-store management works in Magento 2. To set up multi-store in Magento 2, the store owner needs to create separate websites for each store. These websites will have their own language, currency, and payment gateway options.

Once the websites are set up, the next step is to configure the store hierarchy. Magento 2 allows store owners to create a parent-child relationship between websites, stores, and store views. For multi-store order management, store owners need to create separate store views for each store.

The Multi-Store Order Workflow

Magento 2 offers a seamless order workflow for multi-store management. Let’s walk through the process step-by-step.

Step 1: Order Placement

When a customer places an order on any of the websites, Magento 2 automatically identifies which store the order belongs to based on the website’s configuration. The order will be assigned to the respective store view in the backend of Magento 2.

Step 2: Order Processing

Once the order is placed, the store owner can view the order from the backend of Magento 2. The order will be visible under the respective store view in the Sales > Orders section.

At this stage, store owners can perform various order processing tasks, such as order fulfillment, shipment creation, and invoice generation. If a store owner has a centralized warehouse for managing inventory across all stores, they can easily update the stock levels for all stores from the backend of Magento 2.

Step 3: Order Editing

At times, store owners may need to edit an order. For example, a customer may have entered an incorrect shipping address or payment details. In Magento 2, store owners can edit orders from the backend with ease.

If a store owner needs to update the shipping address, they can edit the order and update the address. Magento 2 also allows store owners to add or remove items from an order, change the shipping method, or apply discounts or promotions.

Step 4: Order Status Updates

Magento 2 provides a range of order status options to help store owners track the order fulfillment process. When an order is placed, Magento 2 assigns it a default status of ‘Pending’. Store owners can update the status of an order based on the current processing stage. For example, once an order is fulfilled, store owners can update the status to ‘Shipped’.

Step 5: Order Reporting

Once all the orders have been processed, Magento 2 provides detailed reports of the orders for each store. Store owners can view various statistics, such as store-wise sales trends, average order value, and order fulfillment rates. This helps store owners optimize their operations and identify areas for improvement.


In conclusion, Magento 2 offers an advanced order management system that caters to the needs of e-commerce businesses with multiple stores. The multi-store order workflow in Magento 2 enables store owners to efficiently manage orders across all their stores in a centralized manner. With robust features like order editing and advanced report generation, store owners can optimize their operations and deliver excellent customer experiences.

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