Magento 2 Order Management: Customization And Extensions

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Magento 2 is a modern e-commerce platform that offers a suite of features to manage online stores. One of the most critical features is the order management system, which is responsible for managing sales orders, shipping orders, and other order-related activities. This article will explore the various ways to customize and extend Magento 2 order management to meet your specific business requirements.

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Why Customize Magento 2 Order Management?

Magento 2 order management is a robust and flexible system that meets the needs of many different online stores. However, there may be times when you need to customize the order management system to suit your business needs. Some of the reasons to customize Magento 2 order management include:

  • You have specific order processing workflows that are unique to your business
  • You need to integrate Magento 2 with external systems, such as ERPs or CRMs
  • You want to automate certain order processing tasks to save time and reduce errors
  • You want to offer custom shipping options to your customers

Magento 2 Order Management Customization

Customizing Magento 2 order management involves modifying the existing order management functionality to meet your specific business requirements. There are various ways to customize the order management system, including:

Custom Order Statuses

Magento 2 allows you to create custom order statuses that reflect the various stages of order processing in your business. For example, you may want to create a custom order status called "On Hold" that signifies that an order is pending further review before processing. To create a custom order status, navigate to Stores > Order Statuses in the Magento 2 admin panel.

Custom Order Attributes

Magento 2 also allows you to create custom order attributes that capture additional information about an order. For example, you may want to capture the customer’s preferred delivery date or time in a custom order attribute. To create a custom order attribute, navigate to Stores > Attributes > Order in the Magento 2 admin panel.

Custom Order Emails

Magento 2 allows you to customize the order confirmation and shipment notification emails sent to customers. You can add custom email templates, change the email content, or modify the email layout. To customize the order emails, navigate to Stores > Configuration > Sales > Sales Emails in the Magento 2 admin panel.

Custom Order Grid

The order grid is the main screen in Magento 2 order management that displays all the orders placed on your store. You can customize the order grid to display additional columns, such as custom order attributes, or to filter orders based on specific criteria. To customize the order grid, navigate to Sales > Orders in the Magento 2 admin panel, and click on the "Columns" and "Filters" buttons.

Magento 2 Order Management Extensions

In addition to customization, Magento 2 order management can also be extended through the use of third-party extensions. Magento 2 extensions are plugins that add new features and functionality to the platform. There are various Magento 2 order management extensions available in the Magento Marketplace, including:

ShipStation Integration

ShipStation is a popular shipping and order fulfillment platform that integrates with Magento 2. The ShipStation integration extension allows you to automate shipping label generation, track shipments, and manage orders across multiple sales channels.

Amasty Custom Order Number

The Amasty Custom Order Number extension allows you to generate custom order numbers that are easy to understand and track. You can add prefixes, suffixes, and counters to your order numbers, and configure the format to suit your business requirements.

Wyomind Order Management

The Wyomind Order Management extension is a comprehensive order management tool that offers advanced features such as partial order processing, custom order statuses, and order splitting. It also integrates with external systems such as ERP, CRM, and accounting software.


Magento 2 order management is a critical component of any online store, and customizing and extending it can help you meet your specific business requirements. Whether you need to create custom order workflows, capture additional order details, or offer custom shipping options, Magento 2 provides a flexible and extensible platform to meet your needs. By leveraging customization and extensions, you can optimize your order processing workflows, save time, and improve customer satisfaction.

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