Magento 2 Order Management: Best Practices

Person Using Black And White Smartphone and Holding Blue Card

Magento 2 is undoubtedly one of the most popular e-commerce platforms that businesses worldwide leverage to sell their products online. It is hailed for its flexibility, scalability, and numerous out-of-the-box functionalities, including its order management capabilities. Given its popularity, there is a vast repository of knowledge and resources on Magento 2 order management best practices. In this article, we will delve into some of the tried-and-tested methods that businesses can use to manage their orders efficiently and deliver an exceptional customer experience.

Speed Up Your Magento Store by 300%

Automate as Much as Possible

Order management, like most business processes, can benefit significantly from automation. Manual order processing can lead to errors, inefficiencies, and wasted time. Therefore, businesses using Magento 2 must make good use of automation tools when handling their orders. The platform’s native automation features include automatic order generation, order tracking updates, and inventory management. Additionally, businesses can leverage third-party tools and extensions from the Magento Marketplace to automate processes such as automated order fulfillment, payment processing, and shipping.

Streamline Your Sales Processes

Disjointed sales processes can cause confusion and delays when fulfilling orders, leading to dissatisfaction among customers. Therefore, businesses should ensure that all their sales channels integrate seamlessly to facilitate smooth order processing and reduce potential bottlenecks. Businesses can streamline their sales processes by integrating their Magento 2 store with third-party sales channels such as Amazon, eBay, and Walmart. Tools such as Multi-Channel Fulfillment can automatically route orders from these sales channels to the Magento 2 store for streamlined fulfillment.

Stay On Top of Inventory Management

Effective order management requires that businesses have an up-to-date record of their inventory levels and replenish stock promptly to prevent stockouts or backorders. To achieve this, businesses should track their inventory levels regularly and set up low-stock alerts that send notifications when supplies are running low. Magento 2 allows businesses to automate their inventory management processes and track inventory levels across different sales channels, warehouses, and vendors. This, coupled with automated order generation, ensures that businesses never run out of stock or sell products that are out of stock.

Provide Shipping and Delivery Options

Customers want the freedom to choose how and when their orders are delivered. Therefore, businesses should provide multiple shipping and delivery options to cater to diverse customer needs. Magento 2 offers a wide range of shipping and delivery options, including free shipping, flat-rate shipping, and table rates, which allow businesses to set shipping rates based on factors such as order weight, destination, and customer group. Additionally, businesses can integrate their Magento 2 store with third-party shipping carriers such as UPS, FedEx, and USPS to provide real-time shipping rates and tracking information.

Enhance Your Customer Experience

An exceptional customer experience is crucial to the success of any business. Businesses should strive to deliver a smooth, hassle-free experience that exceeds their customers’ expectations. This, coupled with personalized communication, can go a long way in fostering customer loyalty and repeat business. Magento 2 allows businesses to provide personalized communication by sending automated order confirmation emails, tracking updates, and notifications for any changes in the order’s status. Additionally, businesses can provide customer self-service features such as order tracking and returns on the Magento 2 store, reducing customer support costs and enhancing satisfaction.


Magento 2 order management best practices encompass a diverse range of crucial processes such as automation, streamlined sales processes, inventory management, shipping and delivery options, and customer experience. By leveraging these best practices, businesses can effectively manage their orders, minimize errors and delays, and deliver an exceptional customer experience. Therefore, businesses using Magento 2 should adopt these best practices to stay competitive and remain relevant in the ever-evolving e-commerce landscape.

Scroll to Top