If you’re running an online store that offers multi-address shipments, you’ll be pleased to know that Magento 2 has you covered. With multi-address shipments, customers can send products to multiple addresses in a single order. This feature is useful for businesses that sell gifts, multiple products, or simply to give customers the flexibility they need.
In this article, we’ll explore how you can manage orders with multi-address shipments in Magento 2.
Table of Contents
Setting Up Multi-Address Shipping
Before you begin managing multi-address shipments in Magento 2, you must first ensure that the feature has been enabled. To enable multi-address shipping:
Log in to the Magento admin panel and navigate to Stores > Configuration > Sales > Multishipping Settings.
Set "Allow Shipping to Multiple Addresses" to "Yes".
Save the changes and refresh the cache.
Once multi-address shipping is enabled, your customers can begin setting up orders with multiple shipping addresses.
Managing Orders with Multi-Address Shipping
After a customer places an order with multiple addresses, you’ll need to manage the order and make sure that each shipment is processed correctly.
Viewing the Order
To view an order with multi-address shipping:
Log in to the Magento admin panel.
Go to Sales > Orders.
Find the order in question and click on it to view the details.
In the order details page, scroll down to the "Order Summary" section. Here, you’ll see the list of items in the order, along with their shipping details.
Creating Shipments
To create a shipment for a specific item in the order:
Go to the order details page.
Locate the item you want to ship and click on the "Ship" button.
In the "Create Shipment" page, select the shipping carrier and method, and enter the shipment details.
Click on the "Submit Shipment" button to create the shipment.
Repeat the process for all the items you want to ship.
Managing Shipments
To manage shipments for a multi-address order:
Go to the order details page.
Scroll down to the "Order Summary" section.
Click on the "Shipments" tab.
Here, you’ll see a list of all the shipments that have been created for the order.
Click on a specific shipment to view the details for that shipment.
Cancelling a Shipment
If, for any reason, you need to cancel a shipment:
Go to the order details page.
Scroll down to the "Order Summary" section.
Click on the "Shipments" tab.
Find the shipment you want to cancel and click on it.
In the shipment details page, click on the "Cancel Shipment" button.
Follow the prompts to complete the cancellation.
Managing Invoices
When you’re ready to invoice a shipment:
Go to the order details page.
Scroll down to the "Order Summary" section.
Click on the "Invoices" tab.
Here, you’ll see a list of all the invoices that have been created for the order.
Click on the "Create Invoice" button to generate an invoice for a specific shipment.
Creating Credit Memos
If you need to create a credit memo for a shipment:
Go to the order details page.
Scroll down to the "Order Summary" section.
Click on the "Credit Memos" tab.
Here, you’ll see a list of all the credit memos that have been created for the order.
Click on the "Create Credit Memo" button to generate a credit memo for a specific shipment.
Conclusion
With Magento 2’s multi-address shipping feature, you can easily manage orders with multiple shipping addresses. By following the steps outlined in this article, you can create, manage, and cancel shipments and invoices, as well as generate credit memos as needed. With these tools at your disposal, you can streamline your order management process and provide your customers with the flexibility they need to order from your store.