Managing orders with gift messages is an important aspect of the online business, especially during the festive season. Magento 2, being a feature-rich platform, offers a smooth and hassle-free way to manage orders with gift messages. This article provides a comprehensive guide to managing such orders in Magento 2, along with a step-by-step process to create and manage gift messages.

What Are Gift Messages?

Gift messages are personal messages that customers can include with their orders, expressing their sentiments and emotions to their loved ones. The feature of gift messages is essential for creating a personal touch in the online shopping experience, making it more engaging and customer-centric.

Enabling Gift Messages in Magento 2

Before you can start managing orders with gift messages, you need to ensure that the gift message feature is activated in your Magento 2 store. To enable gift messages, follow the below steps:

1. Log in to the Magento 2 admin panel.
2. Navigate to Stores > Configuration > Sales > Sales > Gift Options.
3. In the Gift Options section, set ‘Allow Gift Messages’ to ‘Yes.’
4. Save the configuration.

Creating Gift Messages for an Order

Once you enable gift messages in your Magento 2 store, customers can add gift messages while placing an order. To create gift messages for an order, follow the below steps:

1. Log in to the Magento 2 admin panel.
2. Navigate to Sales > Orders.
3. Click on the order number for which you want to create a gift message.
4. Under the ‘Order Information’ tab, scroll down to the ‘Gift Options’ section.
5. Click on the ‘Edit’ button next to ‘Gift Message’ to create a new message.
6. In the ‘Gift Message’ pop-up window, enter the message in the text box provided.
7. Save the gift message.

Managing Gift Messages for Orders

Magento 2 allows you to manage gift messages for orders, including editing, viewing, and deleting gift messages. To manage gift messages for orders, follow the below steps:

Editing Gift Messages

1. Log in to the Magento 2 admin panel.
2. Navigate to Sales > Orders.
3. Click on the order number for which you want to edit a gift message.
4. Under the ‘Order Information’ tab, scroll down to the ‘Gift Options’ section.
5. Click on the ‘Edit’ button next to ‘Gift Message’ to edit the message.
6. In the ‘Gift Message’ pop-up window, make the necessary changes and save the gift message.

Viewing Gift Messages

1. Log in to the Magento 2 admin panel.
2. Navigate to Sales > Orders.
3. Click on the order number for which you want to view a gift message.
4. Under the ‘Order Information’ tab, scroll down to the ‘Gift Options’ section.
5. The gift message will be displayed under the ‘Gift Message’ section.

Deleting Gift Messages

1. Log in to the Magento 2 admin panel.
2. Navigate to Sales > Orders.
3. Click on the order number for which you want to delete a gift message.
4. Under the ‘Order Information’ tab, scroll down to the ‘Gift Options’ section.
5. Click on the ‘Delete’ button next to ‘Gift Message’ to delete the message.

Conclusion

Magento 2 offers a user-friendly way to manage orders with gift messages, providing customers with a personal touch in their online shopping experience. By enabling gift messages and managing them effectively, you can improve customer engagement, gain their loyalty, and enhance their overall shopping experience on your Magento 2 store. Use the above guide to create and manage gift messages, and take your online business to new heights.