How To Cancel Orders In Magento 2:

If you are running an online store on the Magento 2 platform, it is essential to have the ability to cancel orders when required. Cancelling orders in Magento 2 is a straightforward process, and this article will guide you through the necessary steps to accomplish this task.

Table of Contents

Understanding Order Statuses in Magento 2:

Before you cancel an order in Magento 2, it is essential to understand various order statuses. By default, Magento 2 comes with the following order statuses:

Pending: An order that has been placed but not yet processed.
Processing: An order that is being processed, and the store owner has received payment.
Complete: An order that has been shipped and is complete.
Closed: An order that is no longer active, but processing of refunds or returns may still be ongoing.
Canceled: An order that has been canceled and refund has been issued.

Cancelling Orders:

Here’s how to cancel orders in Magento 2:

Step 1: Log in to your Magento 2 Dashboard

Step 2: Navigate to Orders

Once you are logged in, navigate to Sales > Orders from the left-hand menu.

Step 3: Select the Order you want to Cancel

Now, find the order you want to cancel and click on the View button to open the order detail page.

Step 4: Cancel the Order

On the order detail page, click on the Cancel button to cancel the order. You will be prompted to provide a reason for canceling the order.

Step 5: Select Reason for Canceling Order

Select the most appropriate reason for canceling the order from the drop-down menu and then click on the Submit Comment button. This will cancel the order, and the customer will be notified via email about the cancellation.

Refunding Canceled Orders:

If you cancel an order in Magento 2, a refund will automatically be issued to the customer. Magento 2 comes with various payment methods, and each method has a different refund process. You need to follow specific instructions to refund the amount to the customer’s account based on the payment method they used.

Refunding Via Credit Card:

If the customer paid for the order using a credit card, Magento 2 will refund the amount to the same credit card used to make the payment. Typically, it takes 5-10 business days for the refund to reflect on the customer’s credit card statement.

Refunding Via PayPal:

If the customer paid for the order using PayPal, Magento 2 will refund the amount to the same PayPal account used to make the payment. It will typically take 5-10 business days for the refund to reflect on the customer’s PayPal account.

Refunding Via Check or Money Order:

If the customer paid for the order using check or money order, you need to refund the amount manually. You can refund the amount either through the payment method your store uses or by sending a check or money order to the customer’s address.

Conclusion:

Cancelling orders is an essential task for e-commerce businesses, and Magento 2 makes this task easy and straightforward. In this article, we discussed the steps involved in canceling orders as well as refunding canceled orders. Make sure to follow the specific instructions to ensure your customers receive their refunds on time. Cancellation of orders is an integral part of running a successful e-commerce store, and Magento 2 ensures that this process is quick and efficient, making it easier for store owners to focus on growing their business.