As a Magento 2 store owner, you want to provide excellent customer service to your customers. One aspect of that is being able to view customer tickets to address their concerns and needs. In this article, we’ll take a detailed look at how to view customer tickets in Magento 2.
Table of Contents
Viewing Customer Tickets
To view customer tickets in Magento 2, follow these steps:
Log in to your Magento 2 admin panel.
From the main menu, navigate to Customers > All Customers.
Select the customer whose ticket you want to view.
From the customer details page, navigate to Account Information > Customer Tickets.
Here you can see a list of all tickets submitted by the customer.
Customer Tickets Listing
The Customer Tickets listing shows all the tickets that have been created by the customer. In the default Magento installation, it displays the following columns:
- ID – the unique identifier of the ticket.
- Subject – the subject of the ticket.
- Status – the current status of the ticket, which can be one of the following: Open, In Progress, Closed, or On Hold.
- Priority – the priority of the ticket, which can be set to Low, Medium, High or Critical.
- Created At – the date and time when the ticket was created.
- Last Updated – the date and time when the ticket was last updated.
You can also select tickets by filtering by status, priority, or by using the search field.
Viewing a Ticket
To view a ticket, click on the ticket ID. This will take you to the ticket page, which has all the details about the ticket.
Ticket Details
The Ticket Details section shows all the information related to the ticket. This includes the subject, the message, the status, the priority, and the date and time when the ticket was created and updated.
Ticket Messages
The Ticket Messages section shows all the messages that have been exchanged between the customer and your support team. This section includes the date and time when the message was sent, the sender (customer or support team), and the message itself.
Ticket Actions
From this page, you can perform various actions with the ticket. You can reply to the customer, change the status of the ticket, change the priority of the ticket, edit the subject, or delete the ticket.
Conclusion
Viewing customer tickets is an essential part of providing excellent customer service. Magento 2 provides an easy way for store owners to view customer tickets, and we hope this article has helped you understand how to navigate the ticket system in Magento 2. By using this feature, you can efficiently manage customer complaints, feedback, and inquiries to ensure that you provide the best possible service to your customers.