How To Manage Customer Reviews And Ratings In Magento 2

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Customer reviews and ratings play a significant role in the success of any e-commerce business. With Magento 2, managing these reviews and ratings has become easier. This article will guide you on how to manage customer reviews and ratings in Magento 2.

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Enabling Reviews and Ratings in Magento 2

Before you can start receiving customer reviews and ratings, you need to enable reviews and ratings in Magento 2.

  1. Login to your Magento 2 store admin panel.
  2. Navigate to Stores > Configuration > Catalog > Catalog.
  3. In the Product Reviews section, set Enabled to Yes.
  4. Set Allow Guests to Write Reviews to Yes if you want non-registered customers to leave reviews as well.
  5. Save the configuration.

Managing Customer Reviews and Ratings in Magento 2

Once customer reviews and ratings are enabled, you can begin managing them in your Magento 2 store. Here are the steps to manage customer reviews and ratings in Magento 2.

Viewing Reviews and Ratings

To view customer reviews and ratings for a specific product in Magento 2, follow these steps:

  1. Login to your Magento 2 store admin panel.
  2. Navigate to Catalog > Products.
  3. Click on the product you want to view reviews and ratings for.
  4. Navigate to the Reviews tab.
  5. Here, you can view the existing reviews and ratings.

Approving and Disapproving Reviews

When a customer leaves a review, it needs to be approved by the store owner before it is displayed on the product page.

  1. Login to your Magento 2 store admin panel.
  2. Navigate to Marketing > Reviews and Ratings > Customer Reviews.
  3. Here, you can see all the reviews left by customers.
  4. To approve a review, click the Edit button next to the review.
  5. In the Status drop-down, select Approved. You can also add a reply to the customer if you wish.
  6. Save the changes.
  7. To disapprove a review, follow the same steps and select Not Approved in the Status drop-down.

Reporting Abuse

If a customer leaves an inappropriate or abusive review, you can report it to Magento 2.

  1. Login to your Magento 2 store admin panel.
  2. Navigate to Marketing > Reviews and Ratings > Customer Reviews.
  3. Click on the review you want to report.
  4. Click the Report as Inappropriate button.
  5. Magento 2 will investigate the review and take appropriate action.

Conclusion

Managing customer reviews and ratings is important for any e-commerce business. With Magento 2, it is easy to enable, view, approve, and report reviews and ratings. By following the steps outlined in this article, you can effectively manage customer reviews and ratings in your Magento 2 store.

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