How To Manage Customer Returns In Magento 2

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Magento 2 is a popular e-commerce platform that offers various features for online store management. One of the essential aspects of managing an online store is to handle customer returns. In this article, we will discuss how to manage customer returns in Magento 2.

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Configuring Customer Returns in Magento 2

To get started with managing customer returns in Magento 2, you need to first configure the return settings. Here’s how:

  1. Log in to your Magento 2 admin panel.

  2. Navigate to the Stores tab from the menu on the left-hand side.

  3. Under the Stores tab, click on Configuration.

  4. Expand the Sales section and click on Returns.

  5. Configure the settings for Customer Accounts, Guest Checkout, and Return Shipping.

  6. Click on Save Config once you’re done.

Creating a Magento 2 Return Request

Once you have configured the return settings, your customers can start creating return requests. Here’s how:

  1. Log in to your Magento 2 store’s customer account.

  2. Navigate to My Account from the menu on the top right.

  3. Click on My Orders and choose the order you want to return.

  4. Click on Return Item and fill in the return details.

  5. Click on Submit Return Request.

  6. Your request will be sent to the store owner, and you’ll receive an email confirmation.

Viewing/Managing Return Requests

As a store owner, you’ll receive return requests from your customers. To view and manage these requests, follow these steps:

  1. Log in to your Magento 2 admin panel.

  2. Navigate to Sales from the menu on the left-hand side.

  3. Click on Returns.

  4. You’ll see a list of all the return requests.

  5. Click on View on a request to see its details.

  6. You can approve or deny the request by clicking on the appropriate button.

  7. If you approve the request, you’ll be able to generate a return label and/or credit memo.

Creating a Credit Memo

If a return is approved, you’ll need to create a credit memo to issue a refund to your customer. Here’s how:

  1. Log in to your Magento 2 admin panel.

  2. Navigate to Sales from the menu on the left-hand side.

  3. Click on Orders.

  4. Choose the order for which you’re creating a credit memo.

  5. Click on Credit Memo.

  6. Fill in the credit memo details, including the items being returned and the refund amount.

  7. Click on Refund Offline or Refund Online, depending on your payment gateway.

  8. Once the credit memo is created, you can send it to the customer.

Conclusion

Managing customer returns in Magento 2 is a crucial part of running an online store. By configuring the settings, creating return requests, viewing and managing them, and creating credit memos, you can ensure that the return process is streamlined and hassle-free for both you and your customers.

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