If you’re an admin or store owner and want to delete a customer account from your Magento 2 store, you’re in the right place. In this guide, we’ll walk you through the steps to delete a customer account in Magento 2.
Table of Contents
Prerequisites
Before we dive into the steps involved to delete a customer account, it’s important to note that you need to have administrative access to your Magento 2 store. Only admins or store owners have the authority to delete customer accounts from the backend.
Step-by-step Guide
Follow these steps to delete a customer account in Magento 2:
Step 1: Log in to the Magento 2 Admin Panel
Open your web browser and navigate to the admin panel of your Magento 2 store. Log in using your admin credentials.
Step 2: Access the Customer Dashboard
Once you’re logged in, click on the "Customers" tab found in the sidebar located on the left side of the screen. This takes you to the customer dashboard.
Step 3: Locate the Customer Account
On the customer dashboard, find the customer account that you want to delete. You can either browse the list of customer accounts or search for a specific account using the search bar.
Step 4: Select the Customer Account
When you find the customer account you wish to delete, click on it to select it. This will take you to the customer profile page.
Step 5: Open the More Actions Dropdown Menu
On the customer profile page, look for the "More Actions" dropdown menu located on the top right corner of the page. Click on it to access the menu.
Step 6: Select Delete Account
From the "More Actions" dropdown menu, select "Delete Account." This will open a confirmation window asking you if you’re sure you want to delete the customer account.
Step 7: Confirm Deletion
Read the confirmation message carefully and make sure that you really want to delete the customer account. Once you’re sure, click on the "OK" button to confirm.
Conclusion
That’s it! You have successfully deleted a customer account from your Magento 2 store. Keep in mind that this deletes all the data associated with the customer account, including order history, wishlists, and product reviews. If the customer has an active subscription, be sure to cancel that before deleting their account.
Deleting a customer account should be done carefully and only if it’s necessary. If you’re unsure about deleting an account, it’s better to disable it or keep it in a suspended status. Disabling an account will prevent the customer from logging in, but their data will still be retained in the store, providing you with the option to enable it later if required.