How To Cancel An Order For A Customer In Magento 2

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Canceling an order for a customer on a Magento 2 store is a necessary process that every e-commerce business needs to be familiar with. There are several reasons why a customer may want to cancel an order such as finding a better deal elsewhere or simply changing their mind. Whatever the reason, as an online merchant, it is important to be prepared and know how to cancel an order for a customer on your Magento 2 store.

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In this article, we will provide a detailed guide on how to cancel an order for a customer on Magento 2.

Step 1: Log in to the Admin Panel

To begin, you will need to log in to the Magento 2 Admin Panel using your administrative login credentials.

Step 2: View the Order

Once you have logged in to the Admin Panel, go to the "Sales" tab from the main menu, and click on "Orders". This will lead you to a page where you can view all the orders made on your store.

Step 3: Select the Order

In the "Orders" page, locate the order that needs to be canceled and click on it. This action will take you to the order details page.

Step 4: Cancel the Order

On the order details page, click on the "Cancel" button to cancel the order. A pop-up box will appear asking you to provide the reason for canceling the order. Select the reason and click on the "Submit" button.

Step 5: Notify the Customer

After canceling the order, it is important to notify the customer about the cancellation. You can do this by sending them an email or by giving them a call. Be sure to apologize for any inconvenience caused and offer any assistance they may require.

Step 6: Refund the Payment

If the customer has already made a payment for the order, you will need to refund the payment to them. To do this, go to the "Sales" tab in the main menu and select "Refunds". This will take you to a page where you can input the payment information and issue a refund to the customer.

Step 7: Update the Order Status

Finally, update the order status to "Canceled" to reflect the cancellation of the order. To do this, go to the order details page and select "Canceled" from the drop-down status menu. Be sure to save the changes.


Canceling an order for a customer in Magento 2 can be a straightforward process if done correctly. It is important to remember to notify the customer and refund their payment if necessary. By following the steps outlined in this article, you can effectively cancel an order for a customer while maintaining a high level of customer service on your e-commerce store.

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